"I don't agree with anything he says in the video except from NA being a PR catastrophe."
Wow. Please give us a lesson in how to do our business? You clearly have a grand expertise and we would be ever so lucky to benefit from it. Ultimately, we are out there in the real world working towards something tangible and we are the only ones doing so - what are you doing? Also, if you (and the idiot who made that video) are correct and NA is a PR catastrophe, then can you explain why our numbers are expanding at an all-time high? :^)